Last Updated: November 14, 2025

Helpayments LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://itinexper.com and use our ITIN application services.

1. Information We Collect

We collect information that you voluntarily provide to us and information that is required for us to perform our services.

  • Personally Identifiable Information (PII): To provide our services as an IRS Certified Acceptance Agent (CAA), we are required by the IRS to collect sensitive personal information, including but not limited to:
    • Full legal name
    • Date of birth
    • Mailing address (U.S. and foreign)
    • Email address and phone number
    • Passport information (including a copy of your passport)
    • Visa information (if applicable)
    • Supporting identification documents (e.g., national ID card, driver’s license)
    • Tax-related information and family information necessary to complete Form W-7 and accompanying tax forms (e.g., Form 1040-NR).
  • Payment Information: We use third-party payment processors (e.g., Stripe, PayPal). We do not store your full credit card details. Payment data is provided directly to our payment processors, whose use of your personal information is governed by their own privacy policies.
  • Usage Data: We may automatically collect information about how you access and use our website (e.g., IP address, browser type, pages viewed).

2. How We Use Your Information

We use the information we collect strictly for the following purposes:

  • To Provide Services: To prepare and file your ITIN application (Form W-7), supporting documentation, and any required tax returns with the U.S. Internal Revenue Service (IRS).
  • To Comply with Legal Obligations: To fulfill our legal and professional responsibilities as an IRS Certified Acceptance Agent (CAA).
  • To Communicate With You: To respond to your inquiries, send you updates on your application status, and provide customer support.
  • To Process Payments: To bill you for the services purchased.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We will only share your information in the following limited circumstances:

  • With the U.S. Internal Revenue Service (IRS): We are legally required to submit your W-7 application and supporting documentation (including passport information) to the IRS for the purpose of obtaining your ITIN.
  • With Third-Party Service Providers: We may share information with vendors who perform services for us, such as payment processing (Stripe) and secure data hosting. These providers are contractually obligated to protect your data and are prohibited from using it for any other purpose.
  • As Required by Law: We may disclose your information if required to do so by law, subpoena, or in response to a valid request by public authorities.

4. Data Security

We take the security of your data very seriously. We use administrative, technical, and physical security measures, including SSL encryption, to protect your personal information from unauthorized access, use, or disclosure. All sensitive documents are handled according to strict IRS-mandated guidelines for CAAs.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, and to comply with our legal obligations (such as IRS record-keeping requirements), resolve disputes, and enforce our agreements.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal data, subject to our legal and ethical obligations as a CAA.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at: Helpayments LLC

1606 Headway Cir STE 19098, Austin, TX 78754

Email: support@itinexper.com

Phone: +12192199896